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- Assist in the implementation of new customers, ensuring that all documents and system requirements are properly created and in place created, so all customer requirements are met.
- Partner in logistics for your key clients and match the questions with the KN product offerings available
- Understand the supply chain of our clients and work collaboratively to create solutions
- Receive instructions from the customer and transmit to other involved teams; and once information from other teams is available, transmit back to the customer properly
- Responsible for all financial related communication with the customer, when requested. This includes payment instructions, payment disputes, etc.
- Proactively follow up on shipments (tracking & recording milestones), both import and export, and anticipate on potential problems, and you inform the client accordingly.
- Analyze performance data, plan and manage action plans for continuous improvement, by using all available tools
- Bachelor's degree in Business Administration, Logistics, International Trade, or other similar fields
- Preferred experience in air import processes
- Experience in customer service
- Intermediate English