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Air Logistics Customer Care Specialist

hace 4 meses


Santo Domingo, Nacional, República Dominicana Kuehne Nagel A tiempo completo
You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role As Customer Service Specialist within the CCL, you will be responsible for ensuring operational excellence focus as well as serve to provide excellent customer service/support to KN's Pharmaceutical and Healthcare customer base. Your Responsibilities
  • Assist in the implementation of new customers, ensuring that all documents and system requirements are properly created and in place created, so all customer requirements are met.
  • Partner in logistics for your key clients and match the questions with the KN product offerings available
  • Understand the supply chain of our clients and work collaboratively to create solutions
  • Receive instructions from the customer and transmit to other involved teams; and once information from other teams is available, transmit back to the customer properly
  • Responsible for all financial related communication with the customer, when requested. This includes payment instructions, payment disputes, etc.
  • Proactively follow up on shipments (tracking & recording milestones), both import and export, and anticipate on potential problems, and you inform the client accordingly.
  • Analyze performance data, plan and manage action plans for continuous improvement, by using all available tools
Your Skills and Experiences
  • Bachelor's degree in Business Administration, Logistics, International Trade, or other similar fields
  • Preferred experience in air import processes
  • Experience in customer service
  • Intermediate English
Good Reasons to Join At Kuehne+Nagel, we are committed to matching that excitement with a company culture that puts people first. You can expect excellent training programs, a competitive compensation, tuition reimbursements, employee discounts, benefits package and more. We are one of the world's leading logistics companies with offices worldwide. With us, you not only land your next job, but an opportunity for a career. Join us now