Customer Service Leadership Specialist
hace 5 horas
Hired Experts is a renowned organization that prides itself on delivering exceptional service to its clients. As a leading provider of expert solutions, we are seeking a highly skilled and motivated Customer Service Leadership Specialist to join our team.
Job Overview
We offer a competitive salary of $45,000 per year, commensurate with experience.
Job Description
The ideal candidate will possess a strong background in customer service, leadership skills, and the ability to manage and motivate a team to deliver outstanding results. This role involves overseeing daily operations, resolving complex issues, and ensuring seamless communication with clients and team members.
Key Responsibilities:
- Manage and supervise a team of customer service representatives to achieve exceptional service delivery.
- Develop and implement effective strategies to resolve customer complaints and improve overall customer satisfaction.
- Maintain open communication channels with team members, providing guidance and support to ensure successful task completion.
- Analyze and address performance metrics to optimize team efficiency and productivity.
Requirements
To be considered for this role, candidates must have:
- Previous experience as a customer service supervisor or in a similar leadership position.
- Advanced proficiency in English.
- Strong leadership, communication, and problem-solving skills.
- Ability to handle difficult situations with professionalism and empathy.
- Strong organizational skills and the ability to prioritize tasks effectively.
About the Location
This role is based in Santo Domingo Este, a vibrant and dynamic city offering a great quality of life. The location provides easy access to various amenities, public transportation, and cultural attractions.
What We Offer
In addition to a competitive salary, we provide a comprehensive benefits package, including health insurance, retirement savings plan, and opportunities for professional growth and development.
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