Account Collector Specialist

Job Summary

Ingenious DR is seeking a skilled Back Office Agent to join our team. As a Back Office Agent, you will be responsible for delivering exceptional customer service while effectively collecting outstanding and aged account balances.

Key Responsibilities

• Documenting all collection activity, maintaining organized records, and promptly responding to inquiries from relevant parties
• Ensuring the quality, integrity, and proper execution of assigned tasks
• Adhering to all relevant policies, procedures, and regulations at local, state, and federal levels
• Maintaining satisfactory levels of productivity across all assigned accounts
• Efficiently utilizing processes and client systems to maximize effectiveness
• Recording and maintaining complete and accurate documentation of all activities
• Developing feasible payment plans for patients or responsible parties to adhere to
• Analyzing data to identify trends and presenting areas of focus for informed decision-making and strategic planning
• Responding to and following up on all inquiries and requests

Requirements

• Effective verbal and interpersonal communication skills
• Proficient in phone etiquette and soft skills
• Strong critical thinking and investigative abilities
• Bilingual proficiency in Spanish and English for both verbal and written communication
• Competent in computer skills
• Ability to comprehend and interpret medical claims
• Aptitude to assess problems and determine appropriate courses of action
• Maintaining a professional demeanor and attitude
• Detail-oriented with a commitment to excellence
• High School Diploma
• 1+ year of experience in credit/collections or customer service
• Alternatively, completion of 1+ year of university coursework

Note

The job is full English and requires an advanced oral and written/bilingual level.