Customer Service and Collections Specialist
hace 7 días
We are seeking a skilled Customer Service and Collections Specialist to join our team at Ingenious DR. In this role, you will be responsible for delivering exceptional customer service while effectively collecting outstanding and aged account balances.
About the RoleThis is a full-time position that requires a strong ability to communicate with customers in a professional and respectful manner. You will be expected to document all collection activity, maintain organized records, and respond promptly to inquiries from relevant parties.
Key Responsibilities:
- Collecting outstanding and aged account balances through effective communication and negotiation
- Maintaining accurate and up-to-date records of all collection activities
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Collaborating with internal teams to ensure seamless execution of tasks
To be successful in this role, you will need to possess excellent verbal and interpersonal communication skills, as well as proficiency in phone etiquette and soft skills. Additionally, you should have strong critical thinking and investigative abilities, and be bilingual proficient in Spanish and English for both verbal and written communication.
You should also have:
- A high school diploma or equivalent
- At least 1 year of experience in credit/collections or customer service
- Alternatively, completion of 1+ year of university coursework
We offer a competitive salary range of $40,000 - $60,000 per annum, depending on experience. This role is open to applicants with a strong work ethic and a passion for delivering exceptional customer service.
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