Expert Microsoft Office IT Specialist

hace 5 días


Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completo
Job Title: Microsoft Tech Support Specialist

About Us
Hire Smart is a leading provider of innovative solutions for businesses and individuals. We are committed to delivering exceptional customer service and pushing the boundaries of what is possible with technology.

Job Summary
We are seeking an experienced Microsoft Office IT specialist to join our support team. This individual will be responsible for resolving customer issues related to Microsoft Office products, including software installation, updates, and configuration. The successful candidate will possess a solid understanding of ITIL practices for incident management and be able to communicate effectively with customers and colleagues alike.

Key Responsibilities
The ideal candidate will be responsible for:
  • Resolving customer issues related to Microsoft Office products using tools like Quick Repair, Online Repair, and Microsoft SaRA.
  • Creating and managing user accounts in Microsoft 365 admin center.
  • Assigning permissions through role-based access control (RBAC) for specific job functions.
  • Providing exceptional customer service and communicating effectively with customers and colleagues.

Requirements
To be considered for this role, you must possess:
  • A thorough understanding of Microsoft Office applications and their troubleshooting procedures.
  • Experience with ticketing systems for tracking and resolving IT issues.
  • Knowledge of ITIL practices for incident management.
  • Excellent communication and problem-solving skills.

Benefits
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and professional development. If you are a motivated and detail-oriented individual with a passion for technology, please consider applying for this exciting opportunity.

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