IT Support Specialist

hace 2 días


Santiago de los Caballeros, Santiago, República Dominicana SPI by Jostens A tiempo completo

About Our Team

At SPI by Jostens, we are committed to delivering exceptional support services that meet the evolving needs of our users. We operate under general supervision, with a primary focus on managing incidents and requests to ensure timely access to equipment, systems, and data.

The Role

This position involves assisting in all departmental activities and serving as the second line of support. As a system specialist, you will handle escalated customer inquiries and Tier II incident management with professionalism and expertise.

Key Responsibilities

  • Timely Support: Provide prompt assistance to users for their equipment, systems, and data access needs.
  • Departmental Collaboration: Assist in all departmental activities and tasks to maintain a cohesive and efficient work environment.
  • Escalated Support: Act as a system specialist for escalated customer inquiries and Tier II incident management, resolving complex issues with care and attention to detail.

What You'll Need

To excel in this role, you will possess strong technical skills, excellent communication abilities, and a willingness to learn and adapt to new technologies. Your ability to work effectively in a team environment and provide top-notch support services will be essential in meeting the needs of our users.

Compensation

This role offers a competitive salary range of $65,000 - $85,000 per annum, commensurate with experience and qualifications.



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