Technical Support Specialist

hace 5 días


Santiago de los Caballeros, Santiago, República Dominicana SPI by Jostens A tiempo completo

At SPI by Jostens, we are seeking a highly skilled Technical Support Specialist to join our team. This is a full-time position that requires strong analytical and problem-solving skills.

About the Role

This role will be responsible for providing technical support to users, ensuring that incidents and requests are managed in a timely manner. As a system specialist, you will serve as a second line of support, handling escalated customer inquiries and Tier II incident management.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Responsibilities
  • Provide technical support to users via phone, email, or in-person
  • Manage incidents and requests in a timely manner
  • Serve as a second line of support for escalated customer inquiries
  • Perform Tier II incident management
Requirements

To be successful in this role, you will need:

  • A minimum of 1 year of experience in technical support
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a fast-paced environment
Salary

The salary for this position is estimated to be around $55,000 - $65,000 per year, depending on location and experience.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About Us

SPI by Jostens is a leading provider of technology solutions. We are committed to delivering high-quality products and services to our customers.



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