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Customer Experience Advocate
hace 1 día
Job Description:
We are seeking a dedicated and friendly Customer Service Representative to assist our customers by answering inquiries, resolving complaints, and providing information about our products and services.
Responsibilities:
- Respond to customer inquiries via phone and other communication channels.
- Provide accurate information about products and services.
- Resolve customer complaints and issues in a timely and professional manner.
- Process orders, returns, and exchanges.
- Follow up with customers to ensure satisfaction.
About the Role:
This role involves assisting customers by answering their questions, resolving their complaints, and providing them with information about our products and services. The ideal candidate will have excellent communication skills, a problem-solving attitude, and a strong desire to help others.
What You'll Do:
You will be responsible for responding to customer inquiries, providing product information, resolving customer complaints, processing orders and returns, and following up with customers to ensure their satisfaction.
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