Office Operations Assistant

Job Description
We are seeking an experienced Customer Service Administrative Assistant to join our team. As a key member of our customer service operations, you will be responsible for handling administrative tasks, interacting with customers, and ensuring smooth office procedures.

Responsibilities
• Provide exceptional customer service through various communication channels (phone, email, chat)
• Manage customer information and database updates accurately and efficiently
• Process customer transactions (orders, returns, refunds) with precision and attention to detail
• Coordinate schedules and calendars to ensure seamless appointment management
• Prepare necessary documentation (reports, invoices) as required
• Foster collaboration between departments to address customer concerns effectively

Requirements
• Excellent communication and interpersonal skills for effective team collaboration
• Proficient in Microsoft Office tools (Word, Excel, Outlook) for streamlined task execution
• Ability to multitask and prioritize tasks for maximum productivity
• Strong attention to detail and organizational skills for maintaining accuracy and efficiency
• Previous experience in customer service or administrative roles is highly desirable

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