Salesforce Ecosystem Optimizer

Company Overview

At VoiceTeam, we are committed to delivering innovative outsourced services while fostering a culture of well-being. Guided by our core values of engagement, integrity, excellence, adaptability, and teamwork, we aim to be the global partner of choice for clients seeking trusted solutions.

Job Description

As a Senior Salesforce Developer, you will play a critical role in optimizing and expanding our Salesforce ecosystem. This involves ensuring seamless operations across SalesCloud, Service Cloud, and CPQ platforms. The ideal candidate will bring extensive Salesforce expertise, strong analytical capabilities, and a passion for driving innovative solutions that meet business needs and streamline processes.

Key Responsibilities:

• Develop and maintain customized Salesforce solutions, including Apex classes, SOQL queries, Visualforce pages, and automation tools.
• Implement and optimize SalesCloud, Service Cloud, and CPQ functionalities to address business needs and improve operational efficiency.
• Collaborate with cross-functional teams to gather business requirements, design solutions, and manage development tasks through Jira.
• Lead DevOps practices using Git and Bitbucket, ensuring smooth version control and deployment processes.
• Troubleshoot and resolve complex technical issues, ensuring the reliability and scalability of Salesforce systems.
• Monitor and stay updated on Salesforce releases, best practices, and new features to recommend and implement system improvements.

Required Qualifications:

The ideal candidate will possess a Bachelor's degree in a related field or equivalent experience. A minimum of 10 years of experience in analyst or business management roles is required, with at least 7 years of experience in the wireless industry focusing on sales, operations, technical operations, or customer care. Additionally, a strong background in Salesforce administration and development, including certifications in SalesForce Administrator, Platform Developer I & II, JavaScript Developer I, Application Architect, and Development Lifecycle and Deployment Architect, is essential.

Required Skills:

• Advanced knowledge of DevOps tools, specifically Git and Bitbucket.
• 4+ years of experience with Jira development, preferably in cloud environments.
• Strong analytical skills for identifying and leveraging opportunities from raw data.
• Advanced troubleshooting and fault isolation abilities.
• Excellent communication and collaboration skills for working with cross-functional teams.

Benefits:

As a valued member of our team, you can expect a comprehensive compensation package, including an annual budget based on experience, skills, and certifications. Additional benefits include all Dominican Republic Law Benefits, opportunities for professional growth and certifications, a collaborative and innovative work environment, fully paid supplementary insurance, and cooperative benefits.

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