Customer Support Representative
hace 2 semanas
Job Description
We are seeking a highly motivated and organized Customer Support Representative to join our team at Siscon Sistemas de Construcciones SRL. As a key member of our customer service department, you will be responsible for managing calls, inbound emails, and customer inquiries in a professional and timely manner.
Key Responsibilities:
- Manage calls, inbound emails, and customer service inquiries in a prompt and courteous manner.
- Generate sales leads that translate into new customers by identifying and assessing customer needs.
- Provide accurate and complete information to resolve customer doubts and concerns.
- Address customer complaints, provide solutions, and alternatives within deadlines.
- Process customer orders and file documents accurately.
Requirements
To be successful in this role, you must possess the following skills and qualifications:
- Advanced English language skills.
- Excellent verbal and written communication skills.
- 1 or more years of experience in customer service or a related field.
- Residence in Santiago, Dominican Republic (indispensable).
- Orderly and proactive with a strong work ethic.
- Able to work occasional holidays and weekends.
Benefits
We offer a competitive salary and benefits package, including:
- Indefinite/Permanent Contract.
- Immediate Hire.
- Great Work Environment.
- Full-Time Schedule (Monday-Friday).
- Competitive Salary.
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