Customer Service Representative

hace 2 semanas


Santiago de los Caballeros, Santiago, República Dominicana Siscon Sistemas de Construcciones SRL A tiempo completo

At Siscon Sistemas de Construcciones SRL, we're seeking a highly skilled Customer Service Agent to join our team. As a key member of our service team, you will be responsible for managing customer interactions, resolving issues, and providing exceptional support.

Key Responsibilities:
  • Manage customer calls, emails, and inquiries in a timely and professional manner.
  • Generate sales leads by identifying customer needs and providing solutions.
  • Assess customer needs to achieve satisfaction and resolve complaints efficiently.
  • Provide accurate information, address doubts, and follow up on resolutions.
  • Process customer orders, file documents, and maintain communication procedures.
Requirements:
  • University student with a strong background in English.
  • Advanced English language skills (native speaker).
  • Proficiency in office software (Outlook, Excel, Word).
  • Minimum 1 year of experience in a similar role.
  • Residence in Santiago, Dominican Republic.
  • Excellent verbal and written communication skills.
  • Telephone sales skills.
Benefits:
  • Indefinite/Permanent Contract.
  • Immediate hire opportunity.
  • Great work environment.
  • Full-time schedule (Monday-Friday).
  • Competitive salary and incentives.
  • Benefits by law.


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