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Full-Time Onsite Customer Support Role
hace 2 semanas
Telcom Networks Outsourcing is a global leader in the provision of outsourced contact center services. Our mission is to deliver exceptional customer experiences to our clients, leveraging our expertise in multilingual operations to cater to diverse markets worldwide. With a strong presence in the Dominican Republic, Uruguay, and Paraguay, we offer a wide range of services to meet the evolving needs of our clients.
Job Responsibilities
The successful candidate will work as a customer service representative at our site in Santiago de los Caballeros, handling inbound calls, emails, and chats from our clients' customers. The role involves providing timely and effective responses to customer inquiries, resolving issues promptly, and escalating complex cases when necessary. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. Fluency in English and Spanish is essential, with additional language skills being a valuable asset.
What We Offer
In addition to a competitive salary and benefits package, we offer opportunities for career growth and professional development. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a positive and inclusive work environment. If you are a motivated and results-driven individual looking to make a difference in the lives of our clients' customers, we encourage you to apply for this exciting opportunity.
