Dedicated Customer Support Specialist with QuickBooks Expertise
hace 2 semanas
We are seeking a detail-oriented and customer-focused professional to join our team at Hire Smart. The ideal candidate will possess expertise in QuickBooks and provide exceptional support to clients in managing their financial data, troubleshooting issues, and delivering outstanding customer service in English.
Key Responsibilities- Provide bilingual support to clients via various communication channels.
- Assist customers with QuickBooks setup, usage, and troubleshooting.
- Manage and resolve customer inquiries regarding accounting software and financial processes.
- Train and guide clients on best practices for QuickBooks usage.
- Maintain accurate records of customer interactions and solutions provided.
- Collaborate with internal teams to escalate complex issues.
- Fluency in English.
- Proven experience with QuickBooks and accounting software.
- Strong understanding of accounting principles and bookkeeping.
- Excellent communication and problem-solving skills.
- Ability to handle multiple tasks and meet deadlines.
- Prior experience in customer service or technical support is a plus.
- Certification in QuickBooks or accounting.
- Familiarity with financial reporting and data analysis.
We offer a competitive salary range of $60,000 - $80,000 per year, commensurate with experience, along with opportunities for growth and development within the company. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply.
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