Technical Support Specialist

hace 1 semana


Santiago de los Caballeros, Santiago, República Dominicana SEWN PRODUCTS INC A tiempo completo
About the Role
At SEWN Products Inc., we are committed to delivering exceptional support to our users. As a Help Desk Analyst, you will play a crucial part in ensuring that our services run smoothly and efficiently.

Key Responsibilities
Under general supervision, this role is primarily responsible for managing incidents and requests to support users by providing timely assistance with equipment and access to systems and data. You will work closely with our team to identify and resolve issues, and provide second-level support as a system specialist for escalated customer inquiries and Tier II incident management.

What We Offer
In this exciting opportunity, you will have the chance to work with a talented team of professionals who share your passion for delivering excellent service. We offer a competitive salary package, which includes an estimated $65,000 per year, based on location and experience. This is a fantastic opportunity to grow your career and develop new skills in a dynamic and supportive environment.

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