Customer Engagement Specialist

hace 5 días


Santiago de los Caballeros, Santiago, República Dominicana VoiceTeam A tiempo completo

About VoiceTeam

We CARE about delivering trustworthy and innovative outsourced services while fostering well-being. Our commitment extends to our clients' satisfaction, employees' growth and well-being, sustainability, and the development of our communities. Guided by core values engagement, integrity, excellence, adaptability, and teamwork, we aim to be the global partner of choice.

Role Overview

We seek passionate and persuasive Customer Retention Representatives to join our dynamic team. As a key member, you will play a pivotal part in maintaining our customer base by engaging with existing clients, understanding their needs, and demonstrating the value of staying with our company.

Your mission is to ensure customer satisfaction while effectively showcasing the benefits and features of our services, fostering long-term customer relationships.

Qualifications:

  • Strong communication and interpersonal skills
  • Persuasive and empathetic approach to customer service
  • Proficiency in computer skills
  • Fluency in English
  • Ability to thrive in a team-oriented environment and collaborate effectively

What We Offer

  • Lunch Allowance
  • Childcare Subsidy
  • Fully Paid Supplementary Insurance
  • Annual Bonus Based on Company Performance
  • Monthly Performance Incentive
  • Monthly Activities
  • Career Plans
  • Psychological Assistance Subsidy

Estimated Salary: $45,000 - $65,000 per year (dependent on location and experience)



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