Help Desk Analyst

hace 2 meses

Santiago, República Dominicana SEWN PRODUCTS INC A tiempo completo

Under general supervision, this role is primarily responsible for ensuring the process to manage incidents and requests to support users by providing appropriate equipment and access to systems and data in a timely manner. Provides help and assist in all the activities related to the department and serve as second line of support as a system specialist to take care of escalated customer inquiries and Tier II incident management.

  • Customer Service Specialist

    hace 1 mes

    Santiago de los Caballeros, Santiago, República Dominicana SEWN PRODUCTS INC A tiempo completo

    The role of the Help Desk Analyst at SEWN PRODUCTS INC is a crucial position in the IT department.Key Responsibilities:Provide timely and effective support to users in managing incidents and requests.Offer assistance in all departmental activities and serve as a second line of support as a system specialist.Manage escalated customer inquiries and Tier II...

  • Customer Service Healthcare Onsite Expert

    hace 3 semanas

    Santiago de los Caballeros, Santiago, República Dominicana Telecom Brun Dominicana A tiempo completo

    Telecom Networks is a leading multilingual contact center providing various outsourcing services including customer service, 24/7 answering services, telemarketing, data entry, lead generation, help desk, and live web chat. With a strong presence in the Dominican Republic, Uruguay, Paraguay, and commercial offices in Miami, FL, we cater to the demanding...