Global Customer Service Ambassador in Santiago de los Caballeros

hace 3 días


Santiago de los Caballeros, Santiago, República Dominicana VoiceTeam Call SRL A tiempo completo
About Us

At VoiceTeam Call SRL, We CARE. Our commitment extends to delivering trustworthy and innovative outsourced services while fostering well-being for our clients, employees, and communities. Guided by our core values of engagement, integrity, excellence, adaptability, and teamwork, we aim to be the global partner of choice.

Job Overview

We are seeking a highly skilled Global Customer Service Ambassador to join our team in Santiago de los Caballeros office. As a key member of our customer service team, you will have the opportunity to engage with customers through various channels, including phone calls, chats, or business processing tasks. This role entails handling multiple customer interactions with precision and professionalism, delivering outstanding customer service, and meeting sales objectives.

Key Responsibilities
  • Provide exceptional customer service through multiple channels, ensuring timely and effective resolution of customer inquiries and concerns.
  • Meet or exceed sales targets and performance metrics, driving revenue growth and contributing to the company's success.
  • Collaborate with cross-functional teams to ensure seamless task execution and account management.
Requirements
  • Strong customer service orientation and passion for delivering exceptional customer experiences.
  • Proficiency in computer skills and ability to learn new technologies quickly.
  • Fluency in English (written and verbal communication). Additional languages are an asset.
  • Ability to thrive in a fast-paced, team-oriented environment and collaborate effectively with colleagues.
What We Offer
  • Lunch Allowance: Enjoy a monthly stipend to fuel your productivity and satisfaction.
  • Childcare Subsidy: Support for your family's well-being, because work-life balance matters.
  • Fully Paid Supplementary Insurance: Comprehensive coverage for your health, wellness, and financial security.
  • Annual Bonus Based on Company Performance: Share in our success and reward your hard work and dedication.
  • Monthly Performance Incentive: Recognize and reward your achievements and contributions to the company's growth.
  • Monthly Activities: Engage in fun, collaborative events and activities that foster camaraderie and teamwork.
  • Career Plans: Opportunities for professional development, mentorship, and advancement within the company.


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