Customer Service Representative

hace 7 horas


Santiago de los Caballeor, República Dominicana Siscon Sistemas de Construcciones SRL A tiempo completo

Company Overview: Siscon Sistemas de Construcciones SRL is a reputable organization seeking an experienced Customer Service Agent to join our team.

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  • Job Summary: Provide exceptional customer service by managing calls, emails, and inquiries in a professional manner.

Key Responsibilities:

  1. Manage incoming calls, respond to emails, and resolve customer inquiries efficiently.
  2. Identify and assess customer needs to ensure satisfaction.
  3. Provide accurate information and resolve doubts using the correct methods and tools.
  4. Address customer complaints, offer solutions, and follow up on resolutions within deadlines.
  5. Process customer orders and file documents accurately.
  6. Follow established communication procedures, guidelines, and policies for order processing.

Required Skills and Qualifications:

  • Advanced English language skills.
  • Excellent verbal and written communication skills.
  • Telephone sales skills.
  • Orderly and organized approach to work.
  • Proactive decision-making and problem-solving skills.
  • Responsibility and punctuality.
  • Availability to work occasional holidays and weekends.

Benefits:

  • Indefinite/Permanent Contract
  • Immediate Hire
  • Great Work Environment
  • Full Time Schedule (Monday-Friday)
  • Competitive Salary
  • Benefits by Law


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