Help Desk Representative with Proficiency in CRM Systems and Task Management Tools

hace 3 días


Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completo
About the Role

We are looking for a highly motivated Help Desk Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service and ensuring smooth task coordination.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat, utilizing strong communication skills to resolve issues efficiently.
  • Use GoHighLevel to manage customer relationships and workflows, ensuring seamless task coordination.
  • Collaborate with colleagues to track tasks effectively, leveraging the power of ClickUp for project management.
  • Troubleshoot complex problems and escalate as needed, maintaining a high level of professionalism at all times.
  • Maintain accurate and up-to-date customer records, identifying areas for process improvement and implementing changes as necessary.
Requirements:
  • C1 English Level
  • Experience in customer service with a strong background in CRM systems and task management tools.
  • Excellent communication, organization, and problem-solving skills.
  • Ability to work ONSITE ONLY.


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