Quality Assurance Professional

hace 2 días

Santo Domingo, Nacional, República Dominicana Hired Experts A tiempo completo

Job Overview:

Hired Experts is seeking a skilled Quality Assurance Professional to join our team. As a key member of our organization, you will be responsible for ensuring the quality of our products and services.

About the Role:

  • Interpret and comply with company quality assurance standards.
  • Maintain records and tracking systems for complaint and nonconformance processing, including root-cause analysis and corrective actions.
  • Document quality assurance activities through internal reporting and audits.
  • Develop improved standards for production and design, and create testing protocols for implementation across all service lines.
  • Identify training needs and ensure companywide compliance.
  • Pursue continuing education in new solutions, technologies, and skills.

Responsibilities:

  • Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.
  • Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs.
  • Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.
  • Develop or update procedures for capture, investigation, and documentation of product complaints.
  • Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers.
  • Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes.

Required Skills and Qualifications:

  • Proficiency in English.
  • Deep knowledge of quality assurance terminology, methods, and tools.
  • Superb computer skills, including database management.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Proficiency in best practices for testing, version control, and defect management.

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