Customer Care Specialist

hace 6 días

Santiago, República Dominicana SPITC By Jostens A tiempo completo

JOB TITLE: Customer Care Specialist
LOCATION: SPI Santiago - on site
Schedule: M-T 7:00 am -4:30 pm F- 7:00 am -3:30 pm
Training: January 27th, 2026

GENERAL DESCRIPTION OR PURPOSE OF JOB:

This role is responsible for handling Customer phone call, sales/Consumers claims, returns, remakes, repairs, order modifications and handle phone calls with customers as well as processing these into our CRM systems. Requests are received via email through the forms developed for each case. Specialists must have extensive product and processes/procedures knowledge to support any other area like Order Entry and Customer Sevice depending on department needs.

RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

JOB REQUIREMENTS/SPECIFICATIONS: Note that (i) computer literacy and working-level skill with the basic MS Office suite (Word, Excel, Outlook, Explorer), (ii) good verbal and written communication skills, (iii) good interpersonal skills, and (iv) the ability to work well both individually and in a team environment are default requirements for all Jostens exempt and salaried nonexempt employees.

Required:
-High school graduated
-Full bilingual (English/Spanish)
-1+ years of experience working in Customer Service roles
-MS proficient

Preferred:
-Experience in Neff Customer Service and/or Order entry

Other Benefits:
-Weekly Payment
-2 way free transportation
-Law Benefits
-Complementary Medical Insurance
-Pharmacy and Optic Center benefits
-Internal Cooperative
-Bonuses Facilities
-Referral Program
-Paid Vacations period
-Growth Opportunities

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