Customer Care Specialist
hace 2 semanas
JOB TITLE:
Customer Care Specialist
LOCATION:
SPI Santiago - on site
Schedule:
M-T 7:00 am -4:30 pm F- 7:00 am -3:30 pm
Training:
January 27th, 2026
GENERAL DESCRIPTION OR PURPOSE OF JOB:
This role is responsible for handling Customer phone call, sales/Consumers claims, returns, remakes, repairs, order modifications and handle phone calls with customers as well as processing these into our CRM systems. Requests are received via email through the forms developed for each case. Specialists must have extensive product and processes/procedures knowledge to support any other area like Order Entry and Customer Sevice depending on department needs.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
Item
Responsibility/Function
%Time
1
Processing Sales/Consumers claims, returns, repairs and order modifications
50%
2
Processing Sales/Consumers claims, returns, repairs and order modifications into our CRM systems
30%
3
Training and Education- CCC Blue forms
15%
4
Communication with factory/Art Dept./Order changes
5%
JOB REQUIREMENTS/SPECIFICATIONS:
Note that (i) computer literacy and working-level skill with the basic MS Office suite (Word, Excel, Outlook, Explorer), (ii) good verbal and written communication skills, (iii) good interpersonal skills, and (iv) the ability to work well both individually and in a team environment are default requirements for all Jostens exempt and salaried nonexempt employees.
Required:
- High school graduated
- Full bilingual (English/Spanish)
- 1+ years of experience working in Customer Service roles
- MS proficient
Preferred:
- Experience in Neff Customer Service and/or Order entry
Other Benefits:
- Weekly Payment
- 2 way free transportation
- Law Benefits
- Complementary Medical Insurance
- Pharmacy and Optic Center benefits
- Internal Cooperative
- Bonuses Facilities
- Referral Program
- Paid Vacations period
- Growth Opportunities
About Jostens:
Celebrating 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
-
Customer Specialist
hace 1 semana
Santiago de los Caballeros, Santiago, República Dominicana Ualett A tiempo completoCustomer SpecialistEmployment Type:Full-timeWe are seeking a Specialist with strong commercial instincts, excellent communication skills, and a consultative approach to client engagement. This position is ideal for someone who enjoys identifying opportunities, building client relationships, and closing sales with professionalism and persistence.Key...
-
Customer Specialist
hace 1 semana
Santiago de los Caballeros, Santiago, República Dominicana Ualett A tiempo completoCustomer SpecialistEmployment Type:Full-timeWe are seeking a Specialist with strong commercial instincts, excellent communication skills, and a consultative approach to client engagement. This position is ideal for someone who enjoys identifying opportunities, building client relationships, and closing sales with professionalism and persistence.Key...
-
Luxury Travel Consultant – Customer Experience
hace 5 días
Santiago de los Caballeros, Santiago, República Dominicana Prestige Travel Agency by Mich A tiempo completoAbout the Position Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips. You...
-
Luxury Travel Consultant – Customer Experience
hace 5 días
Santiago de los Caballeros, Santiago, República Dominicana Prestige Travel Agency by Mich A tiempo completoAbout the Position Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips. You...
-
IT Support Specialist
hace 2 semanas
Santiago de los Caballeros, Santiago, República Dominicana Hire Horatio CX A tiempo completoPosition Summary:The IT Specialist professional works with different computer systems discussing and assisting our collaborators with their needs. This role requires a variety of technical and personal skills.Responsibilities:Work within our ticketing system to create detailed work logs and technical Documentation.Participate in the on-call weekend rotation...
-
IT Support Specialist
hace 2 semanas
Santiago de los Caballeros, Santiago, República Dominicana Hire Horatio CX A tiempo completoPosition Summary:The IT Specialist professional works with different computer systems discussing and assisting our collaborators with their needs. This role requires a variety of technical and personal skills.Responsibilities:Work within our ticketing system to create detailed work logs and technical Documentation.Participate in the on-call weekend rotation...
-
Marketing Specialist
hace 7 días
Santiago de los Caballeros, Santiago, República Dominicana Jostens A tiempo completoJOB TITLE:Email Marketing SpecialistLOCATION:SantiagoWorking Model:HybridGENERAL DESCRIPTION OR PURPOSE OF JOB:Jostens is seeking a highly motivated email Marketing Specialist. This role will be responsible for reviewing, monitoring, and optimizing all email campaigns to drive customer engagement and revenue growth. The ideal candidate is both creative and...
-
Marketing Specialist
hace 7 días
Santiago de los Caballeros, Santiago, República Dominicana Jostens A tiempo completoJOB TITLE:Email Marketing SpecialistLOCATION:SantiagoWorking Model:HybridGENERAL DESCRIPTION OR PURPOSE OF JOB:Jostens is seeking a highly motivated email Marketing Specialist. This role will be responsible for reviewing, monitoring, and optimizing all email campaigns to drive customer engagement and revenue growth. The ideal candidate is both creative and...
-
Accounts Receivable Specialist
hace 2 semanas
Santiago de los Caballeros, Santiago, República Dominicana OSA Outsourcing Advantage A tiempo completoOutsourcing Advantage is seeking a detail-oriented and customer-focused Accounts Receivable Specialist to take full ownership of billing, invoicing, collections, and associated administrative processes. You will serve as the primary point of contact for all AR matters, ensuring accurate billing, timely collections, excellent communication with customers, and...
-
Accounts Receivable Specialist
hace 2 semanas
Santiago de los Caballeros, Santiago, República Dominicana OSA Outsourcing Advantage A tiempo completoOutsourcing Advantage is seeking a detail-oriented and customer-focused Accounts Receivable Specialist to take full ownership of billing, invoicing, collections, and associated administrative processes. You will serve as the primary point of contact for all AR matters, ensuring accurate billing, timely collections, excellent communication with customers, and...
