Technical Support Specialist

About the Company

We are looking for a dedicated and skilled Healthcare IT Technician to join our team. The ideal candidate will be responsible for maintaining and supporting the IT infrastructure within a healthcare environment, ensuring that all systems are running smoothly and efficiently. This role requires a deep understanding of both healthcare operations and IT systems, as well as the ability to troubleshoot and resolve technical issues quickly. The Healthcare IT Technician will work closely with medical staff to ensure that all technology used in patient care is functioning correctly and securely. This includes managing electronic health records (EHR), ensuring compliance with healthcare regulations, and providing training to staff on new technologies. The successful candidate will have excellent problem-solving skills, a strong technical background, and the ability to communicate effectively with both technical and non-technical staff. This is a critical role that directly impacts the quality of patient care, and we are looking for someone who is passionate about using technology to improve healthcare outcomes.

About the Role

The Healthcare IT Technician will be responsible for maintaining and supporting the IT infrastructure within a healthcare environment.

Responsibilities

• Maintain and support healthcare IT infrastructure.
• Troubleshoot and resolve technical issues.
• Manage electronic health records (EHR) systems.
• Ensure compliance with healthcare regulations.
• Provide training to staff on new technologies.
• Monitor system performance and security.
• Install and configure hardware and software.
• Collaborate with medical staff to understand IT needs.
• Perform regular system backups and updates.
• Develop and implement IT policies and procedures.
• Assist in the integration of new technologies.
• Provide on-call support for IT emergencies.
• Document IT processes and procedures.
• Ensure data integrity and confidentiality.
• Manage user accounts and access controls.
• Coordinate with vendors for IT services and products.
• Conduct regular audits of IT systems.
• Support telehealth and remote patient monitoring systems.
• Maintain inventory of IT equipment.
• Stay updated on the latest healthcare IT trends and technologies.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Minimum of 2-3 years of experience in IT support, preferably in a healthcare setting.
• Strong understanding of healthcare IT systems and regulations.
• Experience with electronic health records (EHR) systems.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of network and server management.
• Experience with data backup and recovery.
• Familiarity with healthcare compliance standards (e.g., HIPAA).
• Ability to manage multiple tasks and priorities.
• Strong attention to detail.
• Experience with IT security best practices.
• Ability to provide training and support to non-technical staff.
• Willingness to stay updated on the latest IT trends and technologies.

Preferred Skills

• Experience with telehealth systems is a plus.
• Ability to work in a fast-paced environment.
• Strong organizational skills.
• Experience with IT project management.
• Certifications such as CompTIA A+, Network+, or similar are a plus.

Why Join Us?

• Comprehensive legal benefits (vacations, 13th salary)
• Paid sick days
• Growth Opportunities
• 13th-month salary
• Performance-based bonuses
• Employee of the Month recognition
• Referral bonuses

… And much more

At our company, work-life balance isn't just a promise—it's a priority. Apply now and enjoy weekends and holidays with the people who matter most