Site & Demand Planner (SDQ)

hace 2 semanas

Santo Domingo, Nacional, República Dominicana Horatio A tiempo completo

Position Summary:

To strategically plan, manage, and optimize the physical layout and seating capacity of Hire Horatio's BPO sites. This role ensures maximum efficiency, a positive working environment, and effective utilization of real estate assets while supporting business growth and operational needs.

Responsibilities:

  • Capacity Management: Ensure the site always has optimal seating capacity to accommodate current staffing and projected growth, minimizing idle seats and preventing overcapacity issues
  • Operational Efficiency: Design and implement seating arrangements that promote team collaboration, optimize workflow, and adhere to operational policies (e.g., security, fire safety)
  • Stakeholder Alignment: Serve as the primary point of contact for seating and site layout requests, translating business requirements from Operations, HR, and IT into practical, achievable site plans
  • Asset Utilization: Maintain an accurate and up-to-date inventory and floor plan management system (e.g., CAD, FM software) for all physical assets, seats, and spaces

Required Skills/Abilities:

  • Space Planning Software: Expert proficiency in Computer-Aided Design (CAD) software (e.g., AutoCAD) and/or Facility Management (FM) systems
  • Data Analysis: Strong analytical skills to interpret headcount forecasts, utilization rates, and real estate metrics to make data-driven planning decisions
  • BPO/Call Center Operations: Understanding of BPO site requirements, including security zones, technical infrastructure (network/power drops), and regulatory compliance for seat density
  • Project Management: Ability to manage multiple site planning projects simultaneously, from initial concept through implementation
  • Microsoft Office Suite: Advanced proficiency in Excel for tracking, reporting, and modeling capacity scenarios
  • Communication: Excellent verbal and written communication skills to articulate complex seating and layout proposals to non-technical stakeholders
  • Problem-Solving: Proactive and creative approach to solving complex space constraint issues under tight deadlines
  • Attention to Detail: Meticulous precision in managing floor plans, seating charts, and asset inventories
  • Negotiation & Influence: Ability to manage conflicting priorities among different departments and influence consensus on space utilization decisions

Education and Experience:

  • Minimum of 2 years of experience in a Site Planning, Space Planning, Facilities Management, or similar role.
  • Proven experience specifically within a Business Process Outsourcing (BPO) or Call Center environment is highly preferred.
  • Experience managing space for multi-site organizations or large-scale campus environments.
  • Demonstrable track record of delivering site plans that resulted in measurable operational efficiencies or cost savings.
  • Required: Bachelor's degree in Architecture, Interior Design, Facilities Management, Engineering, or a related field.
  • Preferred: Professional certification in Facilities Management (e.g., CFM) or Project Management (e.g., PMP)

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