
QuickBooks Support Specialist
hace 2 días
Hire Smart is seeking a highly motivated and experienced Bilingual Customer Support Agent to join our team. As a critical member of our support team, you will be responsible for providing expert-level support to our clients, leveraging your knowledge of QuickBooks to help them navigate complex financial issues and achieve their goals.
Key Accountabilities:- Deliver exceptional customer service to clients via phone, email, and chat, ensuring prompt and effective resolution of their queries.
- Collaborate with internal teams to escalate complex issues, working closely with colleagues to ensure seamless issue resolution.
- Develop and maintain accurate records of customer interactions and solutions provided, ensuring that all relevant information is captured and up-to-date.
- Stay up-to-date with the latest developments in QuickBooks and accounting software, using this knowledge to improve customer outcomes and enhance the overall quality of our support services.
- Fluency in English.
- Proven experience with QuickBooks and accounting software.
- Strong understanding of accounting principles and bookkeeping.
- Excellent communication and problem-solving skills.
- Ability to handle multiple tasks and meet deadlines.
- Prior experience in customer service or technical support is a plus.
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