QuickBooks Support Specialist

hace 2 días


Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completo

Hire Smart is seeking a highly motivated and experienced Bilingual Customer Support Agent to join our team. As a critical member of our support team, you will be responsible for providing expert-level support to our clients, leveraging your knowledge of QuickBooks to help them navigate complex financial issues and achieve their goals.

Key Accountabilities:
  • Deliver exceptional customer service to clients via phone, email, and chat, ensuring prompt and effective resolution of their queries.
  • Collaborate with internal teams to escalate complex issues, working closely with colleagues to ensure seamless issue resolution.
  • Develop and maintain accurate records of customer interactions and solutions provided, ensuring that all relevant information is captured and up-to-date.
  • Stay up-to-date with the latest developments in QuickBooks and accounting software, using this knowledge to improve customer outcomes and enhance the overall quality of our support services.
Essential Qualifications:
  • Fluency in English.
  • Proven experience with QuickBooks and accounting software.
  • Strong understanding of accounting principles and bookkeeping.
  • Excellent communication and problem-solving skills.
  • Ability to handle multiple tasks and meet deadlines.
  • Prior experience in customer service or technical support is a plus.


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