Customer Service Expert

hace 2 días


Santiago de los Caballeor, República Dominicana Siscon Sistemas de Construcciones SRL A tiempo completo
Company Overview:
As a customer service expert, you will be part of Siscon Sistemas de Construcciones SRL, a company dedicated to providing top-notch services to our clients. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals to join us.

Job Description:
We are seeking a highly skilled and motivated Support Specialist - Sales and Customer Care to manage calls, inbound emails, and customer service inquiries. The ideal candidate will have excellent communication skills, both verbal and written, and be able to provide accurate information to customers. They will also be responsible for generating sales leads, identifying customer needs, and resolving complaints in a timely manner.

Key Responsibilities:
  • Manage calls, inbound emails, and customer service inquiries
  • Generate sales leads that translate into new customers
  • Identify and assess customer needs to achieve customer satisfaction
  • Provide accurate, valid, and complete information using the correct methods and tools and resolve doubts
  • Address customer complaints, provide appropriate solutions, and alternatives within deadlines, and follow up to ensure resolution
  • Receive and process customer orders and file documents
  • Follow communication procedures, guidelines, and policies for order processing

Required Skills and Qualifications:
To be successful in this role, you will need:
  • University education
  • Advanced English language skills
  • Proficiency in office software (Outlook, Excel, Word, etc.)
  • 1 or more years of experience in a similar role
  • Current residence in Santiago, Dominican Republic
  • Orderly work habits
  • Proactive attitude and ability to take control of decisions
  • Responsibility and punctuality
  • Availability to work occasional holidays and weekends
  • Excellent verbal and written communication skills
  • Telephone sales skills

Benefits:
As a valued member of our team, you can expect:
  • Indefinite/Permanent Contract
  • Immediate hire
  • Great work environment
  • Full-time schedule (Monday-Friday)
  • Competitive salary
  • Benefits by Law


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