
Operations Leadership Professional
hace 6 días
At VoiceTeam Call SRL, we offer a dynamic work environment that promotes professional development, innovation, and collaboration. We are seeking an experienced Operations Supervisor to join our team and contribute to our mission of delivering exceptional customer experiences.
The successful candidate will have strong leadership skills, a problem-solving mindset, and a customer-focused approach. They will be responsible for supervising a team of customer service and technical support representatives, driving operational efficiency, and fostering a positive work environment.
The ideal candidate will be able to lead and manage a team, drive performance, and implement retention strategies to reduce attrition and improve employee satisfaction. They will also be able to identify operational challenges, conduct root cause analysis, and implement process improvements.
Key Responsibilities:
- Lead and manage a team of agents, ensuring adherence to company policies, procedures, and performance goals.
- Drive operational efficiency and foster a positive work environment.
- Implement retention strategies to reduce attrition and improve employee satisfaction.
- Collaborate with Workforce Management (WFM) to ensure proper staffing levels and schedule adherence.
- Identify operational challenges, conduct root cause analysis, and implement process improvements.
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