Sales Operations Manager

hace 6 días

San Francisco de Macorís, Duarte, República Dominicana VoiceTeam Call SRL A tiempo completo
About Us

VoiceTeam Call SRL is a dynamic and innovative company committed to delivering exceptional outsourced services. Our core values of engagement, integrity, excellence, adaptability, and teamwork guide our actions and decisions. We prioritize our clients' satisfaction, employees' growth and well-being, sustainability, and community development. As a leading provider of outsourced services, we aim to be the global partner of choice.

Role Description

The Operations Supervisor is responsible for overseeing daily operations, ensuring performance targets are met, and maintaining high service quality. This role involves supervising a team of customer service and technical support representatives, driving operational efficiency, and fostering a productive work environment. The ideal candidate should possess strong leadership skills, a problem-solving mindset, and a customer-focused approach.

Responsibilities:
  1. Lead a team of sales representatives to achieve sales goals and objectives.
  2. Develop and implement strategies to improve sales performance and customer satisfaction.
  3. Work closely with Workforce Management (WFM) to optimize staffing levels and schedules.
  4. Ensure compliance with quality standards and sales ethics to maintain company reputation.
  5. Collaborate with QA and Training teams to enhance sales techniques and service quality.
  6. Manage employee relations, attendance, and disciplinary actions in partnership with HR.
  7. Serve as a liaison between sales, marketing, and operations to drive business results.

Requirements:

The ideal candidate should have a Bachelor's Degree in Business Administration or a related field. Additional certifications in sales leadership or management are a plus. A minimum of 2 years of experience in the call center environment, preferably in Sales Telecommunications, is required. At least 1 year of experience in a leadership role, such as Sales Supervisor, Team Lead, Trainer, QA, or similar, is necessary. Proficiency in CRM tools, sales tracking software, and Microsoft Office (Excel, Word, PowerPoint) is essential. Familiarity with sales analytics, forecasting, and pipeline management is also required. The candidate should possess strong English language skills, with a minimum B2 level (C1 preferred), and Spanish language skills, with strong verbal and written communication skills.

Benefits:

VoiceTeam Call SRL offers a comprehensive benefits package, including meal allowance, childcare subsidy, fully paid supplementary insurance, full psychological assistance on-site, annual bonus based on company performance, and access to a cooperative savings plan. Additionally, the company provides clear pathways for career development, training programs, and internal promotions.

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