Medical Care Coordinator

Job Summary

The Medical Assistant - Administrative role at IWellness Veterans Center is responsible for overseeing the administrative tasks of our healthcare office, ensuring seamless daily operations and exceptional patient service.

This position supports healthcare providers by handling scheduling, maintaining patient records, processing billings, receiving notes, and coordinating office communications.

Key Responsibilities:

• Administrative Duties
• Patient Interaction:
  • Greet patients and visitors in a professional, friendly manner.
  • Answer phone calls and respond to messages, scheduling appointments as needed.
• Scheduling and Coordination:
  • Schedule patient appointments, tests, and follow-up visits.
  • Send appointment reminders and coordinate rescheduling when necessary.
• Record Maintenance:
  • Accurately maintain and update patient records in electronic health record systems.
  • Ensure all outside providers send medical notes on their care.
• Patient Communication
  • Provide information about office policies, services, and procedures.
  • Assist patients with completing forms and obtaining necessary documentation.
  • Help address patient concerns or route them to the appropriate personnel.

Qualifications

• Education: High School Diploma or equivalent (required).
• Experience:
  • English Intermediate - Writing and Speaking.
  • Familiarity with EHR systems and medical terminology.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Proficiency in computer systems and office software.
  • Ability to multitask in a fast-paced environment.

Work Environment

• Frequent interaction with patients, medical professionals, and administrative staff.
• Key Competencies:
  • Customer service orientation.
  • Discretion and understanding of patient confidentiality (HIPAA).
  • Problem-solving and critical thinking.
  • Teamwork and collaboration.