Customer Service Representative Telecom Voice

hace 4 semanas


Santo Domingo, Nacional, República Dominicana Continuum Global Solutions A tiempo completo

Job Title: Customer Service Representative Telecom Voice

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team in San Isidro, Dominican Republic. As a Customer Service Representative, you will be responsible for handling incoming customer service calls for a US major mobile wireless carrier.

Responsibilities:

  • Actively listen to customers to understand their concerns and make connections that matter.
  • Demonstrate empathy, understanding, and a genuine desire to care for the customer.
  • Prepare responses to customer inquiries based on pre-determined scripts and procedures.
  • Discover solutions using tools and resources to help resolve the customer's problems.
  • Provide information about the customer's current plans, products, and services.
  • Identify and sell products and services that benefit and bring value to the customer.
  • Navigate through multiple computer applications with speed and accuracy.

Requirements:

  • 18+ Years and High School Diploma or its equivalent.
  • Cedula ID or Work permit.
  • Minimum of 1 year of customer service experience (call center preferred).
  • Excellent English comprehension and conversational skills.
  • Customer-focused mindset.
  • High computer proficiency and overall technical knowledge.
  • Professional positive attitude and courteous telephone etiquette.
  • Must be available to work afternoon/evening shift, includes one weekend day and holidays.

Benefits and Perks:

  • Full-time 220 DOP per hour + performance-based incentives.
  • Medical coverage.
  • Onsite Medical assistance.
  • Mothers Room.
  • Vacation Leave.
  • Free Parking.
  • Transportation allowance.
  • Meal subsidy.
  • Great work environment.
  • Paid training.
  • Opportunity for career growth within.


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