Customer Service Representative Telecom Voice
hace 4 semanas
Job Title: Customer Service Representative Telecom Voice
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team in San Isidro, Dominican Republic. As a Customer Service Representative, you will be responsible for handling incoming customer service calls for a US major mobile wireless carrier.
Responsibilities:
- Actively listen to customers to understand their concerns and make connections that matter.
- Demonstrate empathy, understanding, and a genuine desire to care for the customer.
- Prepare responses to customer inquiries based on pre-determined scripts and procedures.
- Discover solutions using tools and resources to help resolve the customer's problems.
- Provide information about the customer's current plans, products, and services.
- Identify and sell products and services that benefit and bring value to the customer.
- Navigate through multiple computer applications with speed and accuracy.
Requirements:
- 18+ Years and High School Diploma or its equivalent.
- Cedula ID or Work permit.
- Minimum of 1 year of customer service experience (call center preferred).
- Excellent English comprehension and conversational skills.
- Customer-focused mindset.
- High computer proficiency and overall technical knowledge.
- Professional positive attitude and courteous telephone etiquette.
- Must be available to work afternoon/evening shift, includes one weekend day and holidays.
Benefits and Perks:
- Full-time 220 DOP per hour + performance-based incentives.
- Medical coverage.
- Onsite Medical assistance.
- Mothers Room.
- Vacation Leave.
- Free Parking.
- Transportation allowance.
- Meal subsidy.
- Great work environment.
- Paid training.
- Opportunity for career growth within.
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