Customer Experience Coordinator

hace 6 días


Santiago de los Caballeros, Santiago, República Dominicana Telecom Brun Dominicana A tiempo completo

The Customer Experience Coordinator role at Telecom Brun Dominicana is responsible for maintaining and improving the quality of our customer interactions. Key responsibilities include monitoring and evaluating agent performance, grading calls based on predefined criteria, and providing feedback to drive continuous improvement.

Key Responsibilities:
  • Call Monitoring and Evaluation: Listen to and evaluate recorded calls based on accuracy, efficiency, empathy, and adherence to company policies and procedures.
  • Performance Grading: Accurately grade agent performance using established scoring systems and provide detailed, constructive feedback.
  • Data Analysis and Reporting: Compile and analyze data related to call quality and agent performance, generating reports to identify trends and areas for improvement.


  • Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completo

    Job Description:We are seeking a skilled Customer Service Agent with experience in GoHighLevel and ClickUp to provide exceptional support and ensure smooth task coordination.In this role, you will be responsible for responding to customer inquiries via email, chat, and phone. You will also use GoHighLevel to manage customer relationships and workflows,...


  • Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completo

    Key Responsibilities:We are seeking a highly organized and communicative Support Specialist to join our team at Hire Smart. As a Support Specialist, you will be responsible for providing exceptional customer service to our clients, utilizing your expertise in GoHighLevel and ClickUp to manage customer relationships and workflows. Your key responsibilities...


  • Santiago de los Caballeros, Santiago, República Dominicana Siscon Sistemas de Construcciones SRL A tiempo completo

    Job OverviewSiscon Sistemas de Construcciones SRL seeks a skilled Customer Service Agent to manage customer interactions, provide solutions, and drive sales. This is an exciting opportunity for individuals with strong communication skills and experience in customer service.


  • Santiago de los Caballeros, Santiago, República Dominicana Telecom Brun Dominicana A tiempo completo

    Telecom Networks Outsourcing is a multilingual contact center that specializes in high-quality outsourcing services. With contact centers located in the Dominican Republic, Uruguay, and Paraguay, and commercial offices in Miami, FL, we offer a wide range of services to corporations, middle-sized companies, and small companies across various sectors. Our...


  • Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completo

    Job DescriptionWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Hire Smart. As a Property Management Agent, you will be responsible for providing exceptional customer service, appointment setting, and supporting the day-to-day operations of our property management department.The ideal candidate will have prior...


  • Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completo

    About the RoleIn this exciting opportunity, you will play a key role in supporting the success of our property management business. As a Property Management Coordinator, you will be responsible for building relationships with clients, scheduling appointments, and ensuring seamless communication throughout the process.To succeed in this role, you will need to...

  • Customer Service Agent

    hace 4 semanas


    Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completo

    Requirements:*Customer Service Experience* Appointment Setting* French Native/Advanced* English Native/Advanced* Dominican ID/Work Permit Up To DateAplicar A:* 1 (809) 381-5690* office@hiresmartsolution.com


  • Santiago de los Caballeros, Santiago, República Dominicana Telecom Brun Dominicana A tiempo completo

    Company OverviewTelecom Networks Outsourcing is a multilingual contact center specializing in high-quality outsourcing services. With operations located in the Dominican Republic, Uruguay, and Paraguay, we offer a wide range of services to corporations, middle-sized companies, and small businesses across various sectors. Our services include customer...


  • Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completo

    We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Hire Smart. As a key member of our customer support department, you will play a vital role in providing top-notch service to our clients, assisting them with their financial data management needs.About the Job:The ideal candidate will have a strong background in...

  • Customer Service Agent

    hace 3 semanas


    Santiago de los Caballeros, Santiago, República Dominicana Siscon Sistemas de Construcciones SRL A tiempo completo

    • Manage calls, inbound emails and customer service inquiries (product related questions, service and general concerns).• Generate sales leads that translate into new customers.• Identify and assess customer needs to achieve customer satisfaction.• Provide accurate, valid and complete information using the correct methods and tools and resolve...


  • Santiago de los Caballeros, Santiago, República Dominicana Telecom Brun Dominicana A tiempo completo

    At Telecom Networks, we cater to markets in the USA, Israel, Canada, and Europe with multilingual operators.Job DescriptionThis is a full-time remote role for a Sales Agent at Telecom Networks. The role involves acquiring new clients, fostering relationships, and promoting the company's outsourcing services. The agent will be responsible for customer...


  • Santiago de los Caballeros, Santiago, República Dominicana Reclutamiento DR A tiempo completo

    Job SummaryWe are seeking a highly skilled Business Analyst to join our team at Reclutamiento DR. The ideal candidate will have advanced English language skills and experience working with JAVA and SQL. This is an excellent opportunity for a motivated and detail-oriented individual to join a dynamic team and contribute to the success of our...


  • Santiago de los Caballeros, Santiago, República Dominicana VoiceTeam Call SRL A tiempo completo

    About us: VoiceTeam, We CARE We are dedicated to delivering trustworthy and innovative outsourced services while fostering well-being. Our commitment extends to our clients satisfaction, our employees growth and well-being, sustainability, and the development of our communities. Guided by our core values engagement, integrity, excellence, adaptability, and...


  • Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completo

    Requirements:*Customer Service Experience* Appointment Setting* Experience in position or similar positions* English Native/AdvancedApply:* 1 (809) 381-5690 (Whatsapp)* office@hiresmartsolution.com


  • Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completo

    We are seeking a detail-oriented and customer-focused Bilingual Customer Support Agent with expertise in QuickBooks. The ideal candidate will provide assistance to clients in managing financial data, troubleshooting QuickBooks issues, and delivering exceptional customer service in English.Key Responsibilities:Provide bilingual support to clients via phone,...


  • Santiago de los Caballeros, Santiago, República Dominicana Telecom Brun Dominicana A tiempo completo

    Role RequirementsWe are seeking a skilled and motivated Customer Service Representative to join our team in Santiago de los Caballeros. The ideal candidate will have excellent communication and interpersonal skills, with the ability to handle high-stress situations. They should possess strong problem-solving skills, attention to detail, and the ability to...


  • Santiago de los Caballeros, Santiago, República Dominicana Telecom Brun Dominicana A tiempo completo

    We are seeking a highly motivated and experienced HR Recruiter to join our team in Santiago at Telecom Brun Dominicana.About Our CompanyAs an international company headquartered in Uruguay, we have expanded our operations to El Salvador, Uruguay, and Santiago, Dominican Republic. We offer a wide range of services, including customer service, 24/7 answering...


  • Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completo

    Key ResponsibilitiesWe are looking for a skilled and experienced Property Management Agent to join our team. In this role, you will be responsible for:Providing exceptional customer service to clientsScheduling appointments and managing schedulesSupporting the day-to-day operations of our property management departmentIf you possess excellent communication...


  • Santiago de los Caballeros, Santiago, República Dominicana NOW ANALYTICS A tiempo completo

    We're looking for a highly skilled and empathetic individual to join our customer service team.Role OverviewThis position involves working closely with clients to address their needs and concerns.Main Responsibilities:Communicate effectively with customers through various channels.Address customer complaints and resolve issues in a timely manner.Process...

  • Front Office

    hace 35 minutos


    Santiago de los Caballeros, Santiago, República Dominicana Siscon Sistemas de Construcciones SRL A tiempo completo

    Position: Front Office / Customer Service RepresentativeLocation: Santiago, Dominican RepublicJob Responsibilities:• Manage inbound calls, emails, and customer inquiries related to products and services.• Generate sales leads that convert into new customers.• Identify and assess customer needs to ensure high levels of customer satisfaction.• Provide...