Front Office

Position: Front Office / Customer Service Representative
Location: Santiago, Dominican Republic

Job Responsibilities:

• Manage inbound calls, emails, and customer inquiries related to products and services.

• Generate sales leads that convert into new customers.

• Identify and assess customer needs to ensure high levels of customer satisfaction.

• Provide accurate, valid, and complete information using appropriate methods and tools to resolve customer inquiries.

• Address customer complaints by offering suitable solutions and alternatives within established deadlines, following up to ensure resolution.

• Receive and process customer orders and maintain organized files.

• Adhere to communication procedures, guidelines, and policies during order processing.

Skills Required:

• University student or recent graduate.

• Intermediate to advanced proficiency in English.

• Proficient in Microsoft Office Suite (Outlook, Excel, Word, etc.).

• At least 1 year of experience in a customer service role.

• Current residence in Santiago, Dominican Republic (mandatory).

• Organized and detail-oriented.

• Proactive with the ability to make decisions for the benefit of service.

• Responsible and punctual.

• Availability to work on holidays and weekends as needed.

• Strong verbal and written communication skills.

• Experience in telephone sales is a plus.

Labor Conditions:

• Indefinite / Permanent Contract

• Immediate Hire

• Excellent Work Environment

• Full-Time Position (Monday to Friday)

• Competitive salary plus incentives

• Legal benefits
How to Apply: If you are interested in this position, please send your resume to info@siscon-srl.com or gestionhumana@siscon-srl.com. You can also contact us via Phone/WhatsApp at 849-280-2956.

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