Technical Support Expert
hace 2 días
Hire Smart seeks a skilled Technical Support Expert to join our team. The ideal candidate will have proven experience in a tech support or customer service role.
Key Responsibilities- Provide technical assistance and support to customers via phone, email, or chat
- Identify and resolve technical issues with computer systems, mobile devices, and software applications
- Collaborate with internal teams to ensure seamless resolution of customer concerns
The successful candidate will possess strong analytical and problem-solving skills, with the ability to communicate complex technical information to non-technical stakeholders.
Required Skills and Qualifications- Proven experience in a tech support or customer service role
- Strong understanding of computer systems, mobile devices, and software applications
- Excellent communication and interpersonal skills
Bonus points for familiarity with ticketing systems (e.g., Zendesk, Jira) and relevant certifications (e.g., CompTIA A+, ITIL).
What We Offer- A competitive salary and benefits package
- Opportunities for professional development and career growth
- A collaborative and inclusive work environment
We are an equal opportunities employer and welcome applications from diverse candidates.
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