Technical Support Expert

hace 2 días


Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completo

Hire Smart seeks a skilled Technical Support Expert to join our team. The ideal candidate will have proven experience in a tech support or customer service role.

Key Responsibilities
  • Provide technical assistance and support to customers via phone, email, or chat
  • Identify and resolve technical issues with computer systems, mobile devices, and software applications
  • Collaborate with internal teams to ensure seamless resolution of customer concerns

The successful candidate will possess strong analytical and problem-solving skills, with the ability to communicate complex technical information to non-technical stakeholders.

Required Skills and Qualifications
  • Proven experience in a tech support or customer service role
  • Strong understanding of computer systems, mobile devices, and software applications
  • Excellent communication and interpersonal skills

Bonus points for familiarity with ticketing systems (e.g., Zendesk, Jira) and relevant certifications (e.g., CompTIA A+, ITIL).

What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional development and career growth
  • A collaborative and inclusive work environment

We are an equal opportunities employer and welcome applications from diverse candidates.



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