Help Desk Specialist Lead

hace 2 días

Santiago de los Caballeros, Santiago, República Dominicana Hire Smart A tiempo completo

In this Help Desk Specialist Lead role at Hire Smart, you will be responsible for leading a team of technical support specialists.

About the Role
  • Lead a team of technical support specialists to provide exceptional customer service
  • Develop and implement processes to improve efficiency and quality of support
  • Collaborate with internal teams to ensure seamless resolution of customer concerns

The ideal candidate will possess strong leadership and analytical skills, with the ability to communicate effectively with technical and non-technical stakeholders.

Requirements
  • Proven experience in a tech support or customer service role, preferably in a lead or supervisory capacity
  • Strong understanding of computer systems, mobile devices, and software applications
  • Excellent communication and interpersonal skills

Bonus points for familiarity with ticketing systems (e.g., Zendesk, Jira) and relevant certifications (e.g., CompTIA A+, ITIL).

What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional development and career growth
  • A collaborative and inclusive work environment

We are an equal opportunities employer and welcome applications from diverse candidates.

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