call center custumer service

Location: Santo Domingo, Dominican Republic Work Arrangement: 100% RemoteCompensation: US$5 per hourAvailability: Full availability required About the Role Hiring English-speaking Customer Service Representatives to support customers remotely. We are looking for dependable, professional candidates with strong communication skills and reliable home-working...

Build your career with Americor in Santo Domingo!Americor is growing our team at our Santo Domingo, Dominican Republic office, and we’re looking for a detail-oriented Call Monitoring Associate to join us.As a Call Monitoring Associate, you’ll play an important role in helping us maintain the quality and standards our customers deserve. You’ll listen...

Americor is seeking a Compliance Call Monitor to join our remote team. As a Compliance Call Monitor, you will audit calls in accordance with strict guidelines and procedures to ensure that all compliance and regulatory requirements are met. You will communicate relevant feedback to management to continually enhance the customer experience. JOB...

JOB DESCRIPTION JOB TITLE: Traffic Controller, Operations Command Center                                                                                                              ...

DescriptionOutsourcing Staffing Advantage is seeking a Customer Service Representative who serves as the primary point of contact for members, providers, vendors, and community partners contacting the Social Care Network (SCN). This position is responsible for providing exceptional customer service, responding to inquiries, resolving concerns, documenting...

We're Hiring: Remote Operations Transformation & Team Culture Lead 100% Remote | Highly Competitive Compensation | Independent Contractor | Part-Time or Full-Time We are looking for a bilingual professional (English/Spanish) with proven experience building, leading, and transforming remote teams and operations. The ideal candidate will lead the transition...

The Quality Analyst is responsible for monitoring and evaluating agent performance, providing coaching, and supporting program quality assurance standards to drive continuous improvement. Responsibilities • Audit daily customer interactions (calls, emails, chats) for quality and compliance. • Provide constructive coaching and feedback to agents and...

Advensus is seeking an experienced Network Administrator to support, maintain, and enhance the network infrastructure of a large-scale Contact Center operation. About the Role: This role is critical in ensuring high availability, security, and performance of voice and data networks supporting customer service operations. The ideal candidate possesses strong...

IMPORTANT: Please read the requirements before applying. We are looking for an experienced Senior Information Technology Specialist (Tier 2) with 4+ years of professional IT support experience and fluent English to provide advanced technical support to our U.S.-based clients. This is a Level 2 technical IT support position, not a general customer service...

The Senior Supervisor, Operations is responsible for coordinating daily collection floor activities which includes; supporting Customer Service Agents (CSA) in their collection efforts, maintaining performance and attendance records, scheduling of staff, training and projects, determining and monitoring collection priorities, producing collection reports and...

JOB TITLE:   Quality Analyst, Rep Services LOCATION:   TC Santiago SCHEDULE: 9:00 AM -6:00 PM  WORKING MODEL: ON-SITE GENERAL DESCRIPTION OR PURPOSE OF JOB: The role of the Rep services Quality analyst is crucial in ensuring the deployment, implementation, and support of the South Campus and North Campus quality management system. This includes...

Requirements: Good customer service skillsGood communication skillsAbility to problem-solveExcellent computer skillsAdvanced English (required)Salary: RD$250 per hour + lunch subsidy + 100% covered health insurance and life insurance

Job Details: Job Location: Santo Domingo Office - Santo Domingo, Distrito Nacional, Education Level: Bachelors or 4 Year Degree, Salary Range: Undisclosed, Travel Percentage: Up to 25%, Job Shift: Full Time, Job Category: Customer Service/Support, The Senior Supervisor, Operations is responsible for coordinating daily collection floor activities which...

Position OverviewOutPLEX is seeking a proactive, organized, and results-driven Recruitment Sourcer to support our talent acquisition efforts.The ideal candidate will have previous experience sourcing candidates within the BPO industry, basic knowledge of recruitment processes, and the ability to identify and engage potential applicants through multiple...

Position Overview • OutPLEX is seeking a proactive, organized, and results-driven Recruitment Sourcer to support our talent acquisition efforts. • The ideal candidate will have previous experience sourcing candidates within the BPO industry, basic knowledge of recruitment processes, and the ability to identify and engage potential applicants through...

Job Summary: We are seeking a motivated and results-driven Remote Outbound Sales & Appointment Setter to manage outbound sales outreach, follow up with leads, communicate with prospective clients, identify sales opportunities, and schedule qualified sales appointments. The ideal candidate is organized, proactive, and sales-driven, with strong communication...

JOB TITLE: HELP DESK ANALYST MODALITY: Hybrid LOCATION: Santiago, DR SCHEDULE: 08:00 AM - 05:00 PM GENERAL DESCRIPTION OR PURPOSE OF JOB: Under general supervision, this role is primarily responsible for ensuring the process to manage incidents and requests to support users by providing appropriate equipment and access to systems and data in a timely...

Provide first-level technical support to internal staff by diagnosing and resolving day-to-day operational issues. Accurately troubleshoot, resolve, and document technical incidents while delivering a high-quality customer service experience to both operational and administrative teams. At CCD (Contact Center Dominicana), we are looking for a dynamic...

Job Summary: We are seeking an experienced and motivated Call Center Manager to lead our customer service team in a dynamic and rapidly growing environment. The Call Center Manager will be responsible for the day-to-day management of the call center operations, including supervising staff, administering processes and procedures, and implementing...

Your Role As a Logistics Planner, you will play a key role in organizing and coordinating transport operations across Europe, ensuring timely, cost-effective, and high-quality service for our clients. Key Responsibilities • Organize and coordinate truck transportation • Plan, allocate, and route transport orders efficiently • Coordinate deliveries...