Patient Care Coordinator

📍 Plaza Central, Santo Domingo Full-Time | Hybrid | Monday-Friday Luna Health is growing, and we are looking for dependable, detail-oriented professionals to join our healthcare operations team in Santo Domingo. This is a general hiring opportunity for multiple positions within our team. Depending on your experience, strengths, and business needs, you may support inbound calling, outbound calling, or both. Our team works with patients, pharmacies, providers, and healthcare partners to provide accurate, timely, and professional support. What You May Do
• Handle inbound calls from patients, pharmacies, providers, and partner organizations.
• Place outbound calls to pharmacies and doctors' offices for follow-up, medication-related coordination, information gathering, and case resolution.
• Support patient enrollment, eligibility verification, medication access, fulfillment coordination, and follow-up.
• Complete back-office work including reviewing cases, updating records, documenting outcomes, processing assigned work, and completing required follow-up.
• Follow established scripts, workflows, and standard operating procedures.
• Accurately document calls, case outcomes, notes, and next steps in internal systems.
• Identify and escalate complex or time-sensitive cases when appropriate.
• Meet established productivity, quality, attendance, and documentation expectations.
• Maintain patient confidentiality and follow all HIPAA, privacy, and security requirements.
• Participate in ongoing training, coaching, and quality assurance activities. What We're Looking For
• High school diploma or equivalent required; college or healthcare-related coursework is a plus as well as certifications in the pharmeceutical field.
• 1+ year of experience in a call center, customer service, healthcare support, pharmacy, provider office, or administrative environment preferred.
• Excellent verbal and written English communication skills are required.
• Strong attention to detail, organization, documentation, and follow-through.
• Comfortable using computers, call center platforms, CRM systems, Outlook, Teams, and similar business applications.
• Ability to work in a structured, performance-driven environment while maintaining accuracy and professionalism.
• Strong customer service skills and the ability to communicate professionally with patients, pharmacies, providers, and internal teams.
• Bilingual English/Spanish is a plus.
• Pharmaceutical or healthcare experience is a plus. Schedule & Location
- This is a hybrid position based at Plaza Central in Santo Domingo.
- Employees work 4 days on-site and 1 day remotely from home.
- Positions are Monday-Friday, with scheduled shifts based on business need. Candidates must have availability to work between 8:00 AM and 8:00 PM.
- There are no overnight shifts.
- Role assignment may include inbound calling, outbound calling, back-office support, or a combination based on operational needs. Who Will Be Successful at Luna We're looking for people who are reliable, coachable, professional, comfortable working in a fast-paced environment, and committed to providing accurate and patient-centered support. If you're a strong communicator, pay attention to detail, take ownership of your work, and are interested in growing within a healthcare organization, we'd love to hear from you. Apply today to be considered for our growing Santo Domingo team