Customer Service Representative
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What You'll Do
Respond to customer inquiries through email, tickets and live chat in a timely and professional manner. Assist customers with banking services, account inquiries, cards, payments, transactions, and online banking. Investigate issues, provide accurate information, and resolve concerns within established guidelines. Maintain accurate records of customer interactions using CRM and case management systems. Follow security procedures, and data protection requirements. Identify and escalate sensitive, complex, or potentially fraudulent cases to the appropriate department. Meet established performance, quality, productivity, and customer satisfaction targets. Contribute to a positive customer experience through clear communication and effective problem-solving. What We're Looking For High school diploma or equivalent. Ability to Pass & Provide Background Check (Certificacion de No Antecedentes Penales) Previous customer service or call center experience is preferred; banking or financial services experience is a plus. Excellent written English communication skills Strong attention to detail, grammar, spelling, and accuracy. Good computer skills and the ability to navigate multiple systems. Strong problem-solving and multitasking abilities. A professional attitude, customer-focused mindset, and willingness to learn. Ability to handle confidential information responsibly and follow established procedures
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