Fintech Customer Care(SDQ/STI)

hace 2 semanas

Santo Domingo, Nacional, República Dominicana Hire Horatio CX A tiempo completo

Position Summary:

Horatio is looking to hire for our Customer Support team. The ideal candidate will be a positive, proactive, and detail-oriented problem solver. This role combines outstanding customer service with support for our finance and payment operations. You will engage with clients and customers through various channels and assist with financial processes that ensure a seamless repayment experience, all within a fast-paced startup environment.

 

Key Responsibilities: 

●  Providing expert service and guidance to our clients over the phone, email, and chat

●  Ensure correct documents are sent to clients based on their situation

●  Completing tasks with organized notes with consistent processes

●  De-escalate and /or escalate situations involving dissatisfied customers, offering patient assistance and support.

●  Maintain positive relationships and engage customers by going above and beyond.

●  Support and resolve tickets urgently and accurately.

● Provides effective customer service by answering customer questions.

●  Investigates and corrects errors and resolves problems or other issues.

●  Completes all work in accordance with TempoPay's policies and procedures.

●  May be required to assist with other Customer Services and Operations tasks on an as-needed basis

●  Track cardholder repayments and ensure timely, accurate collection

●  Reconcile repayment data across internal platforms and validate against bank deposits

● Support data analysis and reporting to monitor repayment trends, delinquencies, and cash flow

 

Required Skills/Abilities:

  • Strong finance or accounting foundation; comfort working with numbers and transactional data
  • Working knowledge of Excel is preferred, including experience with complex formulas, pivot tables, and data reconciliation
  • Experience analyzing data in support of complex financial products or solutions
  • Exemplary customer service skills with a friendly, positive attitude towards both customers and the team
  • Ability to understand a customer's situation and provide options towards resolution
  • Tenacity and persuasiveness when it comes to doing what's right
  • Excellent at speaking and writing, with advanced English skills.
  • Eagerness to learn and accept challenges
  • Self-starter who can work independently with minimal direction or supervision
  • Highly motivated and interested in effecting positive change as a pioneering team member
  • Ability to multitask as demonstrated by listening and responding to the customer while using a computer to research and enter information
  • Passion that can convey the value of our TempoPay message clearly
  • Keen attention to detail and ability to manage large datasets
  • Tech savvy
Education and Experience:
  • Senior student of business, finance, or accounting (preferred).
  • 1+ years of banking and/or customer service experience or Fintech startup experience
 

This position has a Fixed Salary

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