Customer Service Agent

hace 3 días

Santiago de los Caballeros, Santiago, República Dominicana One Park Financial A tiempo completo

Company Overview:
One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with a wide variety of flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses to new heights. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion. We know that our success hinges on our people, and we strive to enable them to do what they do best.

Why Join Us?
At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here's what you can expect when you join our team:

  • Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech
  • Professional Growth: We invest in our employees' growth with continuous learning opportunities, training programs, and career advancement paths
  • Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact
  • Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation's financial health
  • High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success

The Merchant Success Representative (MSR) is responsible for communicating results to merchants' applications for funding through One Park Financial (OPF). MSR will provide a generic explanation for the negative outcome of the merchants' applications as well as guidance on how to improve their chances in the future. Additionally, but not limited to, the MSR will assist the Merchant Success Supervisor on tasks related to our customer experience.

Responsibilities / Key Results

  • Perform research, review, and analyze merchant's interactions with OPF's representatives at the different levels
  • Communicate application results to the merchant via phone call, SMS, or email as needed
  • Review, validate, and complete Do Not Call and/or Do Not Email requests submitted by our customers
  • Support the Merchant Success Supervisor in any additional items related to merchants' experience
  • Review and respond to merchant complaints
  • Additional duties as assigned

Requirements
Qualifications & Experience

  • Fluently bilingual in English and Spanish
  • Effective verbal and written communication skills
  • Preferred experience in Customer Service-related roles
  • Intermediate/advanced computer skills
  • Proficient in Microsoft Office
  • Business Administration or related degree a plus

Desired Skills

  • Attention to detail
  • Self-starter with high energy
  • Enjoys working in a fast-paced environment
  • Exhibit positive teamwork attitude

Benefits

  • Private medical insurance plan
  • Law Benefits
  • Fun work environment

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