Customer Service Agent, First Party

hace 4 horas

Ave Tiradentes Santo Domingo Distrito Nacional Dominican Republic The CCS Companies A tiempo completo
Description

The Customer Service Agent (CSA), First Party interacts with our clients' customers to negotiate payment arrangements and/or resolve disputes relative to the debt owed.

ESSENTIAL FUNCTIONS:

  • Maintains a professional and customer-friendly manner with each account.
  • Engages customers in a manner consistent with all applicable federal, state and local debt collection laws; undertakes appropriate training and certification, as required.
  • Educates customers on accounting's terms and conditions.
  • Identifies disputes and refunds and ensures proper resolution.
  • Updates client information in a timely and accurate manner.
  • Communicates in writing and verbally (in person and/or via phone) with supervisors and managers.
  • Executes verbal and written directions from supervisors and managers.
  • Reads and interprets information regarding clients, consumers, policies and procedures, laws, and company memos.
  • Participates in various problem-solving and decision-making activities, as required.
  • Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).
  • Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
  • Promotes effective working relationships and works effectively with both the department team and other departments to contribute to the achievement of department and company goals and objectives.
  • Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
  • Performs other tasks as may be assigned by manager/supervisor.

QUALIFICATIONS:

  • Prefer one or more years of customer service experience, ideally in the collections industry.
  • Must have business proficiency (written and verbal) in English.
  • Successful completion of a company-sponsored three-week training program.
  • Strong interpersonal and verbal communication skills.
  • Moderate typing skills (35 wpm).
  • Basic math and writing skills.
  • Must successfully pass background check required to obtain MN Debt Collector license.
  • Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.
  • Ability to maintain a predictable and consistent full-time work schedule.

EDUCATIONAL REQUIREMENTS:

  • High School diploma or GED equivalent required.

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