Customer Service Agent, First Party

hace 2 horas

Santo Domingo, Nacional, República Dominicana The CCS Companies A tiempo completo
Job Details Job Location: Santo Domingo Office - Santo Domingo, Distrito Nacional 10119 Job Shift: Full Time

The Customer Service Agent (CSA), First Party interacts with our clients' customers to negotiate payment arrangements and/or resolve disputes relative to the debt owed.

ESSENTIAL FUNCTIONS:

  • Maintains a professional and customer-friendly manner with each account.
  • Engages customers in a manner consistent with all applicable federal, state and local debt collection laws; undertakes appropriate training and certification, as required.
  • Educates customers on accounting's terms and conditions.
  • Identifies disputes and refunds and ensures proper resolution.
  • Updates client information in a timely and accurate manner.
  • Communicates in writing and verbally (in person and/or via phone) with supervisors and managers.
  • Executes verbal and written directions from supervisors and managers.
  • Reads and interprets information regarding clients, consumers, policies and procedures, laws, and company memos.
  • Participates in various problem-solving and decision-making activities, as required.
  • Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).
  • Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
  • Promotes effective working relationships and works effectively with both the department team and other departments to contribute to the achievement of department and company goals and objectives.
  • Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
  • Performs other tasks as may be assigned by manager/supervisor.

QUALIFICATIONS:

  • Prefer one or more years of customer service experience, ideally in the collections industry.
  • Must have business proficiency (written and verbal) in English.
  • Successful completion of a company-sponsored three-week training program.
  • Strong interpersonal and verbal communication skills.
  • Moderate typing skills (35 wpm).
  • Basic math and writing skills.
  • Must successfully pass background check required to obtain MN Debt Collector license.
  • Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.
  • Ability to maintain a predictable and consistent full-time work schedule.

EDUCATIONAL REQUIREMENTS:

  • High School diploma or GED equivalent required.
Qualifications

  • Customer Service Agent, First Party

    hace 2 horas

    Santo Domingo, Nacional, República Dominicana The CCS Companies A tiempo completo

    The Customer Service Agent (CSA), First Party interacts with our clients' customers to negotiate payment arrangements and/or resolve disputes relative to the debt owed.Essential FunctionsMaintains a professional and customer-friendly manner with each account.Engages customers in a manner consistent with all applicable federal, state and local debt collection...

  • Customer Service Agent, First Party DR Evergreen

    hace 2 horas

    Santo Domingo, Nacional, República Dominicana The CCS Companies A tiempo completo

    Job Details Job Location: Santo Domingo Office - Santo Domingo, Distrito Nacional 10119The Customer Service Agent (CSA), First Party interacts with our clients' customers to negotiate payment arrangements and/or resolve disputes relative to the debt owed.ESSENTIAL FUNCTIONS:Maintains a professional and customer-friendly manner with each account. Engages...

  • Health service agent

    hace 2 horas

    Santo Domingo, Nacional, República Dominicana Cmax Solutions A tiempo completo

    We are looking for aHealth Service Agentto join ourcall center specialized in health services.Requirements:Medical student (preferred).English level (B2 - C1)Nurses or professionals with training in the healthcare field.Basic knowledge of medical terminology and healthcare service processes.Strong phone handling skills and customer service...

  • Travel Customer Service

    hace 2 horas

    Santo Domingo, Nacional, República Dominicana Viajemos solas pero en Grupo A tiempo completo

    We are looking for aTravel Customer Serviceprofessional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.Key ResponsibilitiesCommunicate with clients through email, phone, and messaging...

  • Customer Service Specialist

    hace 2 horas

    Santo Domingo, Nacional, República Dominicana Xploy Solutions A tiempo completo

    The company is a pioneering lingerie brand renowned for revolutionary lift, containment, and sculptural support. Powered by cutting-edge FiberLift technology, each piece delivers innovation, powerful minimizing, and tailored control without sacrificing elegance or comfort. Our team is dedicated to putting the customer first, ensuring that every woman feels...

  • Travel Customer Service

    hace 2 horas

    Santo Domingo, Nacional, República Dominicana Kim Luxe Travel A tiempo completo

    We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler. Key Responsibilities Communicate with clients through email, phone, and messaging...

  • We're Hiring: Customer Service Agent – Debt Settlement Industry

    hace 2 horas

    Santo Domingo, Nacional, República Dominicana Career Solutions DF A tiempo completo

    Position SummaryTheCustomer Service Agentwill be responsible for supporting clients throughout their enrollment and program lifecycle. This role requires strong communication skills, attention to detail, and prior experience in thedebt settlementfield. You will work closely with clients, creditors, and internal teams to ensure cases move forward...

  • Customer service

    hace 2 horas

    Santo Domingo, Nacional, República Dominicana Cmax Solutions A tiempo completo

    We are looking for aCustomer Service Representativewith excellent communication skills, a positive attitude, and a strong focus on service quality. This position is ideal for proactive, results-oriented individuals who are looking for professional growth. Requirements:Excellent communication skills (B1 - C1 English level).Customer-oriented with strong...

  • Customer Service Representative

    hace 2 horas

    Santo Domingo, Nacional, República Dominicana Xploy Solutions A tiempo completo

    Company DescriptionXploy Solutions specializes in connecting top professionals from Latin America with U.S. companies, enabling talents to work in their areas of expertise. We are committed to matching high-performing individuals with teams that prioritize quality, dedication, and results. Our mission is to create meaningful professional opportunities that...

  • Customer Service Representative

    hace 2 horas

    Santo Domingo, Nacional, República Dominicana Remote VA A tiempo completo

    We are looking for a Customer Service Representative to join our Major Appliance Service Company. This role requires excellent phone skills, basic computer knowledge, and the ability to handle customer inquiries efficiently. Job Responsibilities: Answer customer calls and assist with inquiries & bookings Schedule and manage appointments using Walkabout...