Customer Service

hace 16 horas


Santo Domingo, Nacional, República Dominicana Sourcefit A tiempo completo
Position: Customer Service Representative

The Customer Service Representative is responsible for providing timely, professional, and high-quality support to customers through phone, email, chat, or other communication channels. This role focuses on resolving inquiries, addressing concerns, and ensuring a positive customer experience while adhering to company policies and service standards.

Key Responsibilities:

  • Handle inbound and/or outbound customer interactions in a professional and courteous manner

  • Resolve customer inquiries, complaints, and issues efficiently

  • Provide accurate information regarding products, services, and policies

  • Document interactions and update customer records in the system

  • Follow communication scripts and quality guidelines when applicable

  • Meet performance metrics related to quality, productivity, and attendance

  • Collaborate with team members and supervisors to improve customer satisfaction

Requirements:

  • High school diploma or equivalent (college studies are a plus)

  • Strong communication skills (verbal and written)

  • Customer-focused attitude with problem-solving skills

  • Ability to work independently (especially for WFH roles)

  • Basic computer skills and ability to navigate multiple systems

  • Prior customer service or call center experience is a plus

Work Setup:

  • Position available as Onsite or Work From Home, depending on operational needs

  • Schedule and training details will be provided during the interview process


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