Customer Service Representative
hace 7 horas
Company Description
Xploy Solutions specializes in connecting top professionals from Latin America with U.S. companies, enabling talents to work in their areas of expertise. We are committed to matching high-performing individuals with teams that prioritize quality, dedication, and results. Our mission is to create meaningful professional opportunities that bridge borders and drive business success for all parties involved.
Role Description
We are hiring a full-time Customer Service Representative for an on-site position in Santo Domingo. The role involves addressing customer inquiries, providing exceptional support, resolving customer issues, and ensuring satisfaction through effective communication. The representative will manage interactions via phone, email, or other communication channels and contribute to optimizing the overall customer experience.
Qualifications
- Proficiency in Customer Service, Customer Support, and Customer Satisfaction practices
- Strong understanding of Customer Experience and delivering high-quality service
- Excellent verbal and written communication skills in both English and Spanish
- Ability to handle customer inquiries efficiently and resolve issues promptly
- Strong problem-solving and multitasking abilities
- Previous experience in a customer-facing role is highly desirable
- Bachelor's degree in Business, Communication, or a related field is a plus
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