Change & Process Specialist

About Us
Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We're all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Overview
The Change Enablement Lead will play a pivotal role in establishing a brand-new Change Management Office, building its strategy, tools, and processes from the ground up. This role will lead smaller change initiatives and contribute to larger, enterprise-wide programs, ensuring successful adoption and long-term sustainability of change. Partnering closely with stakeholders across all levels of the organization, the Change Enablement Lead will develop and deliver communication and training strategies, map and improve impacted business processes, and foster a culture that embraces transformation. This is a highly visible position offering the opportunity to influence organizational direction, enhance operational efficiency, and drive business results in a fast-paced, dynamic environment.

Responsibilities

• Lead smaller change initiatives or key components of larger programs, ensuring alignment with organizational objectives.
• Develop and deliver communications, training materials, and job aids to support successful change adoption.
• Map and analyze business processes impacted by change, recommending improvements to streamline implementation.
• Build and maintain relationships with stakeholders, providing support and guidance to drive buy-in and engagement.
• Collaborate with project teams to integrate change management strategies into overall project plans.
• Contribute to defining best practices, tools, and methodologies for the new Change Management Office.
• Track and report on adoption metrics, feedback, and effectiveness of change initiatives.

Qualifications

• Bachelor's degree in Business Administration, Organizational Development, Communications, Design, or a related field.
• Minimum of 2 years of experience in change management, organizational development, or related roles, ideally in a fast-paced, dynamic environment.
• Proven track record of successfully implementing change initiatives and managing the human side of transformation.
• Experience with project management methodologies (e.g., Agile, Waterfall) highly desirable.
• Certifications in change management (Prosci, CCMP) or project management (CAPM, ACP) preferred but not required.

Required Skills/Abilities:

• Exceptional communication skills (verbal, written, and visual), with the ability to tailor messaging to diverse audiences.
• Strong interpersonal and stakeholder management skills, with the ability to influence and build trust at all levels.
• Proven problem-solving abilities and a proactive, solution-oriented mindset.
• Skilled in business process mapping and identifying opportunities for improvement.
• Competence with project management tools and methodologies; experience with and Jira a plus.
• Highly collaborative, adaptable, detail-oriented, and able to work independently in a fast-paced, evolving environment.

Benefits
Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Meal Subsidy
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment