Payroll / Human Resources Specialist

TransPerfect Connect
(TPC) is a leading provider of global contact centers, business process outsourcing, and remote interpretation solutions including over-the-phone interpretation, video remote interpretation, and multilingual email and chat support.

The position of Payroll / HR Specialist is responsible for payroll processing for multiple TPC locations, including Dominican Republic and Costa Rica, and supporting employees in both locations. The Payroll / HR Specialist will work closely with the Finance, Accounting, and Payroll departments. The day-to-day work of this role will support all stages of the employee lifecycle while coordinating new approaches, policies and procedures to effect continual improvement in efficiency of HR and payroll practices, benefits and compensation administration. This role is the main point of contact between the local payroll service providers for each location.

DESCRIPTION

• Ensure accurate recording and reporting of all employee hours (hourly and salaried), PTO, leaves, bonuses, deductions, and other payroll-related items to the payroll vendor.
• Be accountable for reconciliation of payroll calculation from service providers to ensure accuracy and submit for final approvals.
• Process additional payrolls outside of normal payroll cycles for retroactive payments, bonuses, missed hours, and other payment types.
• Analyze and audit payroll data and address any issues and make recommendations to improve business efficiency.
• Ensure payroll files are secure and handled confidentially.
• Support the new hire process; ensure the new hire procedure is completed for hires assigned to onboard.
• Support the termination process; ensure the termination procedure is properly completed.
• Run various reports from the Human Resource Information System (HRIS).
• Administer various benefits plans (employee enrollments, changes, and deductions).
• Perform general administrative functions including copying, bulk mailings, check requests, filing documents, and other administrative duties as assigned.
• Answer payroll queries from employees and other stakeholder questions regarding policies and procedures when required.
• Ensuring the HRIS is up-to-date with changes to pay prior to payroll deadlines and submit accurate information to relevant parties
• Coordinating with the Finance, Accounting, and Payroll departments on social security contribution and income taxes payment related activities and reconcile the database and previous months' payments.
• Keep abreast of developments and trends in international compensation & benefits legislative requirements and best practices.
• Work in partnership with colleagues within the HR team, Finance, Accounting, and Payroll departments to leverage and develop new and existing processes.
• Engage with our payroll service providers to build relationships to ensure that the business achieves best value and choice with its compensation and benefits package.
• Completes other tasks assigned that are deemed appropriate for this role.

REQUIRED SKILLS

• Bachelor's Degree required; consideration will be given to candidates with an anticipated graduation date within the next 12 months; Preference in Business Administration, Industrial Psychology, Finance or Accounting.
• Exceptional analytical, administrative, and organizational skills.
• Superior organizational with attention to detail.
• Strong knowledge of MS Office, specifically Excel.
• Knowledge of employment legislations and payroll practices at international scale preferably withDominican Republic and Costa Rica.
• Positive attitude, resiliency, and the ability to produce high quality and volume at a fast pace.
• Must possess excellent customer service skills and a willingness to be helpful.
• Ability to work effectively across organizational boundaries to achieve goals.
• Strong attention to detail is crucial, and excellent communication skills; both verbal and written communication inEnglish and Spanish.
• Ability to handle sensitive and confidential information with discretion and work ethic.
• Ability to prioritize workload and multitask.
• Maintain flexibility to take on additional responsibilities, as needed.
• Ability to maintain professionalism in all situations.
• Excellent interpersonal skills and an ability connect with employees and management.
• Experience with Workday is a plus.

DESIRED SKILLS AND EXPERIENCE

• Prior Human Resources / Payroll experience
• Knowledge of HRIS Software
• Advanced knowledge of MS Office Excel