Sr. Customer Service Executive

hace 2 semanas

Santo Domingo, Nacional, República Dominicana Tata Communications A tiempo completo

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

  • Deliver operational excellence with direct impact on global network infrastructure performance.
  • Participate in planning, architecture design, development, and testing of network solutions.
  • Develop and maintain systems including firewalls, load balancers, SD-WANs, routers, and switches.
  • Ensure timely rollout of system enhancements, firmware upgrades, migrations, deployments, and optimizations.
  • Manage and maintain redundancy and high availability for network appliances in both on-premise and cloud environments.
  • Oversee physical connectivity, hardware management, and automation tools.
  • Implement measures to reduce fault rates and ticket volumes; perform troubleshooting and resolve incidents promptly.
  • Collaborate effectively with internal and external stakeholders.
  • Stay updated and adapt to emerging technologies and products.

Desired Skill Sets & Experience Over The Network Layers

  • Experience of managing systems including systems including firewalls, load balancers, SD-wans, and routers/switches.
  • Knowledge of new and upcoming network system, application, and technologies
  • Knowledge of network security and its applications
  • Experience of network and cloud Infrastructure (Compute, Storage, backup, network, security)
  • Experience in High availability implementation and Operations.

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