IT Business Analyst

hace 2 semanas

Santo Domingo, Nacional, República Dominicana D&C Consulting A tiempo completo

Brindar soporte, análisis y gestión de las aplicaciones empresariales, actuando como enlace entre las áreas del negocio y TI para garantizar que los sistemas (ERP, CRM y otros) funcionen correctamente, se optimicen y respondan a las necesidades operativas.

Funciones Principales

  • Recopilar y analizar requerimientos del negocio.
  • Traducir requerimientos en especificaciones funcionales.
  • Servir como dueño funcional de aplicaciones (Dynamics 365, Salesforce, ServiceNow, etc.).
  • Brindar soporte Nivel 2 y 3 y solucionar incidentes.
  • Configurar aplicaciones según reglas del negocio.
  • Participar en proyectos de implementación, pruebas y capacitación.
  • Documentar procesos, preparar manuales y entrenar usuarios.
  • Monitorear integraciones, calidad de datos y rendimiento del sistema.
  • Liderar iniciativas de mejora continua.

Requisitos

  • Licenciatura en Sistemas, Administración o áreas afines.
  • Experiencia como Business Analyst o Application Specialist.
  • Conocimiento de ERP, CRM y plataformas SaaS.
  • Habilidad para recolectar requerimientos y escribir especificaciones.
  • Capacidad analítica, solución de problemas y comunicación efectiva.
  • Experiencia en configuración de aplicaciones.
  • Deseable: certificaciones (Dynamics, Salesforce, ServiceNow, ITIL), experiencia con metodologías ágiles.

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