Call Center Supervisor

hace 1 semana

Santo Domingo, Nacional, República Dominicana Advensus A tiempo completo

We are seeking a talented and experienced Operations Supervisor to join our team. The ideal candidate will be responsible for the day-to-day operations of the project, ensuring efficient workflow, customer satisfaction, and team performance. This role involves overseeing call center agents, managing schedules, and analyzing performance metrics.

Duties:

  • Excellent communication and problem-solving abilities.
  • Proficiency in call center software and metrics.
  • Strong multitasking skills.
  • Experience with Slack and other communication platforms.
  • Ability to manage time effectively in a fast-paced environment.
  • Availability to work weekends and afternoon shifts.
  • Proven ability to coach and develop team members.
  • Experience in reporting on team progress and identifying trends.

Qualifications:

-Minimum 1 year in a supervisory role.

-Strong leadership and interpersonal skills.

-Excellent communication and problem-solving abilities.

-Ability to work under pressure and meet deadlines.

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