Client Support Professional

hace 20 horas


Santiago de los Caballeros, Santiago, República Dominicana Siscon Sistemas de Construcciones SRL A tiempo completo
Job Description

As a Customer Service Agent at Siscon Sistemas de Construcciones SRL, you will play a critical role in delivering exceptional service to our clients. Your primary responsibilities will include managing inbound calls, emails, and customer inquiries related to products and services. You will also be required to identify and assess customer needs to achieve high levels of satisfaction, provide accurate and complete information, and resolve doubts in a timely manner. Additionally, you will address customer complaints, provide suitable solutions and alternatives within deadlines, and follow up to ensure resolution. You will also process customer orders and file documents efficiently, maintain effective communication with customers, and collaborate with colleagues to achieve shared goals and objectives.

Requirements

• Bachelor's degree from an accredited institution.
• Advanced English language skills (native speaker preferred).
• Proficiency in office software applications (Outlook, Excel, Word, etc.).
• At least one year of experience in customer-facing roles.
• Residency in Santiago, Dominican Republic is highly desirable.
• Excellent verbal and written communication skills.
• Ability to work occasional holidays and weekends.
• Strong telephone sales skills and a proactive approach to problem-solving.

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